In the busy healthcare environment, it is often challenging for key stakeholders to gather and meet in person. NTS consultants commit to long-term virtual or telephone contact with clients to discuss challenges or successes, including implementation, evaluation, or any issues that arise when beginning a new orientation process. 

On-site support is often necessary when implementing a new and possibly unfamiliar education program. NTS is committed to providing on-site support to its client base, including leadership and educators. Mentoring an educator as they delve into using simulation is vital to their success. NTS colleagues have been facilitating simulations, both high and low fidelity, for the past eight years. When planning the project's implementation phase, the NTS consultant will determine if the client desires on-site support.

Simulation writing can be overwhelming for an educator who has not done it. NTS consultants have over eight years of experience in simulation and objective reporting. Fundamental principles and theories used by NTS consultants in simulation writing include:

• SMART objectives
• Kolb's Experiential Learning Theory
• ADDIE model of education development
• Kirkpatrick's Hierarchy of Learning 

The Emergency Department Learning Center web-based application requires training for the end-user. NTS consultants are knowledgeable about the orientation tracker's applications and can provide support services to the new user(s). Support services include:

• Initial set-up
• Training super users and leadership team(s) on applications
• Preceptor training
• Ongoing support and troubleshooting

NTS consultants can support the education and leadership teams to debrief challenges and successes after implementing a new orientation process. The NTSC consultant will analyze the information from the client and provide any needed recommendations. If on-site support is needed after the evaluation, the NTS consultant will work with the client to provide that support.